Vabroom broom12/30/2023 ![]() It is three days later and have written numerous emails and made numerous phone calls and they keep telling someone will be in contact. Jenna said someone from the escalated service team would get a hold of me. I did not get a response so I finally called customer service numerous times and got a hold of my customer service specialist Jada. I am mediately notify Vroom by email since I was at work. ![]() ![]() I’m at work, but she calls me and says the sliding door for the minivan won’t latch and the heater is making a high-pitched, whining noise and the window was still cracked. I could not make it home in that amount of time so my wife my wife received the vehicle. I got a call from the driver of the transport company who said he was an hour away. They had given me an estimated day of delivery, but never confirmed it with me. They told me it would be a few days before they could get it shipped.Ģ1 days later, the vehicle finally arrives. Several days later, I get a phone call, saying the rotors were rusted, the battery was dead and window was cracked. It took a day, but they honor the price that they had. I had taken screenshots so I had the proof that they had raised the price. I received the purchase order and saw that the price had been raised by $1000 from the previous day. You can place a hold on any vehicle for 24 hours with a fully refundable $500 deposit. From there, you can view pictures, specifications and vehicle history reports for the automobile of your choice. You can filter vehicles on Vroom by general features, such as make, model, mileage, year and body type, as well as special features like fuel efficiency or heated seats. Vroom’s strategy seems geared towards making car buying more convenient by offering clear prices, a streamlined customer experience, a complimentary 90-day limited warranty and one year of complimentary roadside assistance. Each of the vehicles comes with a CarFax vehicle history report, and Vroom never sells vehicles that have been involved in accidents. Vroom is available from all 50 states however, delivery is not available to Alaska or Hawaii. You can purchase one of Vroom’s vehicles online and have it delivered straight to your home. It specializes in selling used cars and has anywhere from 3,000 to 4,000 vehicles available on its site. is an online car buying site with fixed prices.
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